General Questions

We are one of many Dispensaries operating online. Rest assured any orders with us are Guaranteed. Our staff takes every precaution to keep our customers’ data safe and confidential. Our packaging is professional and discreet. Our transactions are encrypted and secure.

Lettermail is an affordable mailing option that allows us to ship items without the need for customs clearance in many cases. This helps reduce both costs and shipping times, making it an ideal choice for efficient and hassle-free deliveries. Additionally, because Lettermail bypasses customs inspections, there’s a much lower risk of delays, extra fees, or seizures compared to other shipping methods. It’s a reliable, budget-friendly solution that offers peace of mind for seamless shipping

It is RECOMMENDED. Please use the same name as your Billing Details & Shipping Address

New customers receive 25% off their first order! 

This is automatically applied at checkout after creating an account

In order to redeem points, you must register an account with us.

Reward points are earned on completed purchases 
You earn 1 point for every $1 spent on Spacebound.

Check your Reward Points balance under your My Account menu

Shipping

All orders are packaged with a vacuum seal bag and then wrapped inside a black heatwrap bag for further protection. There is no indication from the package to what the contents are. Orders are shipped in boxes or poly tear proof mailer bags depending on order size.

Canada – 1-5 Business Days
USA – 5-10 Business Days
Worldwide – 5-14 Business Days 

Canada Post and USPS manages the shipment of your package, once in their possession speed is out of our control.

Orders are processed within 1-2 business days.

Orders with payment received before 12PM PST may ship same business day.

Orders received on Friday, Saturday & Sunday will ship on Monday.

Priority Tracked: $25
Lettermail: $5

*Free on all orders over $150

When your order completes (and ships) you will receive a tracking confirmation in your inbox. It will also be viewable HERE or in My Account.

Note: Tracking numbers can take up to 24 hours to work, if we ship a parcel in the afternoon it might not reach a sorting facility until the following morning and be scanned into their system, etc.

We offer a 100% DELIVERY GUARANTEE

If you don’t receive your package 2 days after the expected arrival date, message our Live Chat or Email Us.

We will be glad to help and may file a trace. If your package can be located, they will ship it back to you. In the event that it is unrecoverable or lost in transit, we will send you a replacement package, free of charge.

TIP: We can add a signature required on all packages. Please add to order notes or click the box during checkout.

Unfortunately in the summer there is a chance that chocolates could melt while being shipped, please order them at your own risk

Orders & Payment

  • Browse our Store and add some items to your cart.

    We have the best selection and expert advice to help you find just what you’re looking for.

    Simply check out and pay for your order using one of the available payment methods.

    After that, you will receive an email confirmation and/or payment instructions. Follow those!

    (Don’t see the email? Please check your spam)

Our payments are handled in Canada and this causes some banks to flag it as an International Transaction. You may need to call your bank and let them know about the charge. This has been the case for many Chase customers.  

Credit card payments are also subject to additional verification. To checkout by credit/debit, you must complete the steps required by your bank.

(In most cases this is a 2-Step verification request sent to your phone)

*BUY********

Some letters have been redacted for privacy reasons.

We currently DO NOT have a minimum order amount

We accept Credit Card, E-Transfer, and Bitcoin as valid forms of payment.

Orders that have not been paid yet ARE able to be changed and/or cancelled from My Orders.

Orders that don’t receive payment will automatically be cancelled.

Please check your Spam or Junk Mail. If it’s not in there please double check your account details and make sure you have the correct email address listed.

If you still face issues, please reach out to support.

Rewards

Click Here

You may also scroll and find what you are looking for.

YES! On the checkout page for your order you will see your discount being automatically applied.

Whenever active, you will receive double the amount of points for all completed orders.

Example: Gold members will receive 4x the amounts of points during this time. Silver will receive 3x and so forth.

For every 1$ spent you will receive 1 Point

100P = 5$ Off at Checkout
100P = 10$ Off Coupon

Check out our Shop or look at the Rewards page.

You can use 1 discount coupon/code per order.

Your automatic discount + 1 coupon is ALLOWED

By posting an HONEST review on Reddit or any other social media platform. 

Simply inform our support with a direct link to your post and be patient as we confirm.

Dont forget to hashtag us! #spacebound